Andreas Freakley, Senior Consultant Artificial Intelligence & Intelligent Automation, Infosys
„AI Brain – making Conversational Interfaces smart”
Conversational Interfaces, such as chat or voice bots, are gaining popularity. These digital interfaces have been implemented within many organisations – and after an initial hype there has been a certain disillusionment to these virtual colleagues, expectations have fallen short. With the help of an Artificial Intelligence Brain, conversational interfaces can generate actual value and work hand in hand with their human counterparts.